Effective Date: 28th August 2023

Thank you for shopping with souravstory.com an initiative of M Enterprise! We are delighted to serve you and provide you with an exceptional online shopping experience. This Shipping and Delivery Policy outlines important information regarding the shipping and delivery of your orders within India.

1. Shipping Partners: We partner with reputable courier services such as Speed Post, DTDC, and BlueDart to ensure the safe and timely delivery of your orders. The choice of courier service depends on factors such as location, package size, and delivery speed.

2. Shipping Charges: We offer fixed shipping for all orders and free for over a fixed amount within India. You will not incur any additional shipping charges regardless of the  delivery location.

3. Estimated Delivery Time: The estimated delivery time for your order depends on your location and the availability of the product. We strive to dispatch orders within 3 business days from the date of order confirmation. Estimated delivery times are as follows:

• Metro Cities: 7 business days
• Tier 1 Cities: 10 business days
• Tier 2 and Remote Areas: 15 business days

Please note that the delivery times are approximate and may vary due to unforeseen circumstances.

4. Order Tracking: Once your order is dispatched, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your delivery on the respective courier service’s website.

5. Delivery Process: Our courier partners will make up to three attempts to deliver your order to the provided shipping address. In case delivery is not successful after three attempts, the package will be returned to our warehouse. Please ensure that you provide accurate and complete shipping details to avoid delivery delays.

6. Change of Shipping Address: If you need to change the shipping address after placing an order, please contact our customer support team as soon as possible. Changes in the shipping address may lead to delays in delivery.

7. Non-Delivery Situations: In rare instances where the delivery is delayed due to reasons beyond our control, such as natural disasters, strikes, or other unforeseen events, we will keep you informed and work diligently to resolve the situation.

8. Order Confirmation and Tracking: Once you place an order, you will receive an email confirmation with your order details. Subsequently, you will receive another email with the tracking information once your order is dispatched.

9. Shipping Restrictions: At present, we only offer shipping within India. We do not ship internationally.

10. Shipping Damage and Issues: If you receive a package that appears to be damaged or tampered with, please refuse the delivery and contact our customer support immediately. If you discover any damage after accepting the package, please document it and inform us within 24 hours of delivery.

11. Contact Us: If you have any questions, concerns, or inquiries about our Shipping and Delivery Policy, please feel free to contact our customer support team at contact@souravstory.com.

M Enterprise reserves the right to amend this Shipping and Delivery Policy at any time without prior notice. The policy in effect at the time of your order will apply.

Thank you for choosing souravstory.com an initiative of M Enterprise for your online book shopping needs! We look forward to serving you.

— M Enterprise